I purchased a 256Mb PC2100 Memory Module in July 2002. In February 2003 the memory failed and I was given a RMA number. I received a replacement on 3rd March.
Within a month the memory failed and on the 31st March and I phoned your Technical Support who told me to send the memory back, “If it was faulty then I would receive a Full Refund otherwise I would receive a different brand” the support said.
A week later I phoned to ask whether it was found faulty and your employee told me that it had been found faulty and I would receive a full refund. I also checked your website and it said “Credit Authorisation”. Under the impression that I was going to receive a refund I bought some new memory.
After nearly ten days I sent an email asking why the money has not been transferred yet and I was told via email:
We are still waiting for credit authorisation, as the memory was purchased 02/07/02 we would not offer a refund only an exchange under the warranty at this stage.”
After phoning your support they told me that they were not going to give a refund neither credit. Even after two memory failures and after two employees stated that I would get a refund.
What should I do, they say they are sending a new memory out to me soon??