I have a Samsung TV purchased from John Lewis and a laptop from Amazon. Both developed faults (within warranty period) and in both cases were picked up, repaired and returned within a week. OK perhaps they shouldn't have had faults in the first place but at least you cannot knock their after sales service. Makes a change from horror stories about other big name manufacturers!
Thinking back you're right in the case of John Lewis who sorted the TV but in the case of Amazon all I got was the Samsung help number (in Egypt!) from them. After speaking to Samsung they then arranged everything. Picked the laptop up on a Tuesday and I had it back the following Monday.
Still happy whoever was responsible.
I was actually pointing out that you did the correct thing and contacted the Seller, that they redirected you to Samsung was their choice and it appears effective. But it was not a choice that you were free to make.
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