Returning goods that Fail again!!!

  User-30F06F40-507F-43E0-B3DB65A87B01C9A1 19:07 31 May 2005
Locked

I purchased a Netgear Router in Jan 05 and it arrived dead, I returned it(at my own expense)and another arrived. It packed up at the end of April, since then I have been back and forward with the internet shop trying to resolve. I was told to contact the manufacturer and they wanted me to pay for delivery. I didn't and have be going at the shop since. In one mail they say I am entitled to a refund, then they say I am not. Can anyone help as I don't like the attitude of once we have your money we could'nt care.
The shop is Supersaver part of Watford electronic.

Regards,

Bryan

  Buchan 35 19:30 31 May 2005

I think you`ll find that you are definitely entitled to (a) your money back or (b) a replacement item
under the sale of goods act. Get your telephone book out and look for the nearest Trading Standards office. Explain, with received letters/e-mails etc as evidence, what happened and they`ll be very pleased to help. All the best.

  spuds 20:09 31 May 2005

At the end of the day it is the retailer who as the responsibility to sort out problems with faulty items or goods.It is not your duty to involve the manufacturer, but having said that, it sometimes proves to be the quickest route for a repair or replacement, as the manufacturer as the 'know how' on the product. Watford are responsible, and it is at their cost, and not yours.Tell Watford that you are making a claim under consumer law Supply of Goods and Services Act 1982 [as amended].

Trading Standards click here

  Forum Editor 23:07 31 May 2005

follow his advice.

Thanks you all for your comments and help.

BJY

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