Return mobo to Overclockers.co.uk

  andrewspaterson 21:30 17 Apr 2004
Locked

I am looking for some advice on where I stand legally
with a purchase I made online.
On the 21st of January I bought a number of computer
components from an online retailer called
OverClockers.co.uk
I received the order promptly, but after 1 days user
one of the components failed, this seems to be an
issue with this component as there are many other
people that I have seen on the internet that have had
exactly the same problem.
I got back to the company who after a while replied to
me and agreed that I would get a replacement. This
replacement took a very long time to get indeed. There
were delays at every possible point and all in all it
took me about a month and a half after placing my
request to get a working part returned to me.
After getting this I found out that this one was also
faulty. I decided that I would get a different
make/model of component as this one had major
problems. Having had such a lot of trouble getting a
replacement the last time I decided that I would ask
for my money back so I could buy a replacement from a
different supplier. I had already had long enough of
having expensive bits of a computer lying about but
not being able to use them.
I sent an email to Overclockers asking for my money
back and they said that I should send back the broken
one. At this time I bought a new bit from a different
company, which I have now received and is working
brilliantly.
A couple of weeks after sending the component back I
received notification from Overclockers that they were
going to send out a new part. I immediately sent a
reply back asking them not to do this and to just give
me my money. They never cancelled it and so I had to
refuse delivery from the courier. I have just had a
reply from them saying that they will not give me my
money backā€¦.no explanation for this.
Had they taken a reasonable amount of time with the
1st return then I would have asked for a different
make but from the same company.
I was under the impression that I was within my rights
to ask for either a refund or a replacement.

Could you also confirm who has to pay for postage in
instances like this?
I heard that as a distance trading company they had to
pay for all return postage.

If you could let me know what options I have open to
me for these issues I would be very grateful.

  ade.h 22:00 17 Apr 2004

The best advice I can give regarding this complex situation is to phone your local Trading Standards office for advice (not to file a complaint, as you're not at that stage yet). They will be able to explain the guidlines that apply to you and the trader regarding refunds, postage, etc. and advise you on how to approach the situation.

  andrewspaterson 22:05 17 Apr 2004

Just contacted them, just waiting for a reply now.
I was just wondering if anyone else had any similar sort of a problem


Thanks for that ade.h

  Forum Editor 00:02 18 Apr 2004

to know what this 'component' is, but nevertheless...........


1. Under the terms of the distance selling regulations you have 7 days (starting on the day following delivery) within which you may effectively change your mind about a purchase, and return it to the seller for a full refund. If you use this option you don't have to give a reason for returning the goods, and provided they are in the same conditions as when they were received you'll get your money back.

2. The sale of goods to consumers regulations now state that if a purchased item develops a fault within six months of the date of purchase the law deems the fault to have been present at the time of purchase - unless the seller can prove otherwise. In such circumstances the seller has the right to attempt to repair the item, in which case the repair must be completed within a 'reasonable' period. The legislation doesn't define what a 'reasonable' period is as it can obviously vary, depending on the nature of the goods. Alternatively the seller may opt to send a replacement item.

You were within your rights to reject the second replacement item as unfit for its purpose, and to demand a full refund. You were also quite right to refuse to accept delivery of the third item, as you had specifically requested a refund.

You should no send a special delivery letter to the company, telling them that they have 7 days in which to refund your money, after which you reserve your right to take further action to recover your money, without reference to them. Quote the distance selling regulations and the sale of goods to consumers regulations.

  spuds 00:12 18 Apr 2004

Trading Standards advice on various subjects click here

  andrewspaterson 00:53 18 Apr 2004

Thanks guys.

fyi
The item was an ABIT AN7 motherboard.

not that this is the place for it, but I would advise people to stay away from it as the rev 1 board has major issues.


Cheers

Andrew

  Ranger 07:47 18 Apr 2004

I would advise people to listen to what andrew says about that motherboard, I also had major problems with that motherboard and found literally hundreds of threads with problems with this board when I was looking for help, unless you want a sore head and lots of frustration, stay away from it

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