return faulty item to amazon

  nuke 15:55 20 Jan 2006


How do I return a faulty item to Amazon?
I've contacted their customer service (via email) and they have been unhelpful.

The link I used was:
click here

But the email customer service sent me was the very same link!


  nuke 16:02 20 Jan 2006

Just to let you know it's an external hard drive which has become faulty.

It's still under warranty.

I've only had it for about 6 months and only occasionly used it.

It's given me grief almost from the beginning.

  ade.h 16:21 20 Jan 2006

Have you tried arranging the return from the record of the order? If you go to your past orders and find the relevant one, you can - I think - arrange to return items via their own link.

  nuke 16:31 20 Jan 2006

Hello ade.h,
Tried you method and this is the reply:
'We're sorry. None of your orders contain items eligible for return. Please see our Returns Policy for more information.'

How do I get an RMA from them?


  Stuartli 17:04 20 Jan 2006

That's most unusual for Amazon - it's generally right on the ball.

Milton Keynes is where its return depot is based.

If you don't have any joy, which would be surprising, try the manufacturer's website.

  Stuartli 17:05 20 Jan 2006 where its returns depot...

  ade.h 17:25 20 Jan 2006
  nuke 17:38 20 Jan 2006

ade.h and Stuartli thank you very much for your help.
I've phoned Amazon and they are now issuing me a refund and also a refund on my postage.

The whole issue was dealt very efficeiently and quick with very little questions asked.

Further it was a 0800 number.

Absolute brilliant service.

From now on I will most likely (if not certainly) use Amazon for many of my purchases.

I will no recommend them to family ans friends more actively.

Thanks amazon.

A+++ service:

Free delivery (over £15.00), 0800 no., postage refund, no hasssle....

Simply brilliant!

  ade.h 17:54 20 Jan 2006

It's not all rosy though; that's not a widely publicised number and is not (the last time that I checked) listed on the site. Hence my external link.

Glad you got it sorted out though.

  Stuartli 17:55 20 Jan 2006

I've always had "brilliant service" from Amazon, along with many, many thousands of others...:-)

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Fujitsu Lifebook P727 laptop review

Lightwell software lets you create mobile apps without using code

Best value Mac: Which is the best £1249 Mac to buy

Comment désactiver les programmes qui s'exécutent au démarrage de Windows 10 ?