I purchased a Cherry wireless keyboard & mouse just over 2 years ago which has stopped working (I think due to a faulty usb stick). I've been in touch with 2 departments at Cherry who have both confirmed that they offer a 3 year RTB warranty but this has to be done by the retailer I purchased from.
I have been in touch with Scan who say that they have only ever sold Cherry products with a 12 month warranty so there is nothing I can do.
Where do I stand on this? I don't want to have to fork out £55 for a new keyboard/mouse....
I'd blame Cherry for a stupid stipulation in their warranty. Retailers in the UK only have to give a one year warranty by law and I don't think any would touch a keyboard amd mouse set over 2 years old.
Regarding warranties - sometimes retailers and distributors buy products under different warranty conditions.
For instance when I worked for one retailer we purchased Sony products with no manufacturers warranty - this meant we could buy the products around 10% cheaper, but we couldn't return anything to Sony under warranty. For most products this was fine, as Sony products on the whole are pretty reliable, but the odd product would bite us in the bum.
This wouldn't stop a customer returning the product to Sony though.
The only reason you wouldn't be able to return a product to the manufacturer is if it's an OEM product - did your keyboard come in a plain box? If so it may be OEM and Scan will have sole responsibility for covering the warranty...
Yes, it is. Though perhaps only marginally in this case. The product is only two years old, so Scan still has responsibility per its obligation to provide products that last a reasonable length of time. It could reasonably be argued, I think, that a keyboard should last a little longer than two years unless it is supposed to be a budget product (such as Ebuyer Extra Value keyboards, for instance). While the OP no longer has the benefit of the six month "presumed inherently faulty" period, Scan still has some responsibility.
In practice, the OP may not get very far if Scan asserts that it is within the SSGCR terms because he is hardly likely to take it further over a relatively small original cost - it just wouldn't be worth pushing. So this one might have to be taken on the chin if neither Scan nor Cherry play nice.