Response to email : How long do I wait

  CooksterC 08:56 17 Sep 2004
Locked

Just wondering how long I should wait for a reponse to an email.

I bought a pc from Mesh on 3rd September, and emailed them on Wednesday asking the gentleman that sold me my pc for an update on the expected dispatch date. I was told originally that it would be dispatched on 22nd September, and wanted to arrange a time with my nephew when he could come over and take my old machine, on the condition that my new machine had arrived.

I asked the salesman if there was any problems with my order arriving before next weekend (25/26 Sept). I did not receive a reply on Thursday, so sent an email to [email protected], thinking one of the other sales people may be able to help.

I have not received an email from either as yet today, but my question is: Is this acceptable? How long should I have to wait for a response to a simple question?

  MESH Support 10:47 17 Sep 2004

I think I may have responded to your query albeit only this morning.

I apologise for the delay.

If I have not yet responded to your query, could you please email me again at [email protected] with your details and I will look into your despatch details for you.

Davey

Mesh Support

  CooksterC 10:50 17 Sep 2004

But a general query what is thought to be acceptable by other users of how quick you should expect a reponse to email questions.

Thanks to Davey for responding to me. Draw your own conclusions if it is due to the post here.

  thms 17:19 17 Sep 2004

I'm afraid that though this may be the age of electronic messaging the chances of recieving a reply are slim.

All companies are the same and the chance of recieving a quick response is not good. They obviously recieve loads of e-mails and I suppose they will have to sort them into some sort of priority.

Having said that I have send numerous e-mails which have never been replied to. Obviously deemed as low priority or maybe they like to let you sweat.

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