I bought a TV Tuner from Aria. It doesn't work - tried different antennae etc, but nothing.Asked for an RMA number to return, but their site automatically prevents one being allocated, with a message saying "This is under manufacturers warranty - visit their website".The manufacturer (MSI) doesn't have a working UK link on his site with no other indication as to what to do.So far, Aria won't respond to e-mails. This is the 2nd time they've done this to me.Question- I thought that under the "Sale of Goods Act" or similar the liability lay with the vendor (Aria). Can someone confirm this, or put me right.Many thanks.
It does lie with the seller.
Under the terms of UK consumer law, your contract is with the supplier, not the manufacturer. Trading Standards information click here If you want person to person advice, try Consumer Direct, a free service but the telephone call is charged at local rates. click here
Have you tried ringing them? they (Aria) do give a contact number on their site.
Many thanks to those who replied. While not acknowledging any liability, Aria have now issued an RMA number.
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