Praise for co-op

  shizzy 21:43 04 Nov 2009
Locked

We bought an item from the Co-op electric shop online in July. It had a minor fault which recently got a lot worse. I emailed their Customer Service one evening and had a phone call before 10am. the next morning. A replacement was sent the following day but as it had the same problem we never used it and I phoned them in the evenng. I was asked if we wanted another manufacturer. I had already chosen another from the site so the stock was checked and the process started to credit the card (without asking) as it was a few pound cheaper.I was too late for the next day delivery which was a Friday so had to wait till after the weekend but this was all done within a week so I think that their service was first class.

  Forum Editor 23:45 04 Nov 2009

it just goes to show that it can be done if the will is there.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

OnePlus 5 review

Alice Saey's mesmerising animation for Dutch singer Mark Lotterman

iPad Pro 10.5in (2017) review

Comment booster votre iPhone ?