Praise for Canon

  karmgord 21:01 06 Nov 2009
Locked

My 3yr old Canon camera's CCD failed.Apparently it was a common problem that not only affected Canon cameras and was due to a batch of faulty CCDs.
Now while not all the other manufacturers affected offered an out of warrantee repair Canon accepts responsibilty and repaired the camera no quibble.
WELL DONE CANON

  The Kestrel 13:33 07 Nov 2009

They are not always this wonderful. Some time ago now, my ink jet printer broke down, caused by the printhead having stopped working. This was 13 months after purchase, i.e. 1 month outside the warranty period. I contacted Canon, by 'phone, and asked if they would repair the fault as it was only just out of warranty. They refused, but offered to sell me a replacement printhead, wait for it - for more than I paid for the complete printer in the first place.

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