Hi one and all
I bought an Evesham computer some time ago and opted for a six month interest free credit option with Open and Direct Retail Services Ltd. I telephoned them last week to pay in full by my credit card but was told they could accept payments by debit card, cheque or postal order only. I had the necessary funds transferred into my current account and phoned this morning to pay by debit card but was told that they don't accept payments that way now.
"But it has this option in the letter you sent me and you said last week it was OK", I said. But nothing I said made any difference. They told me to send a cheque and they would accept that. I explained that the due date is this Thursday. They said, "it will get here in time and we'll record on your papers that it's on its way so there shouldn't be a problem".
I had no option and sent a cheque first class in the post this morning and I intend to e-mail for confirmation when I get home from work tonight. I may be wrong (hope so) but I have the feeling that something is not quite right here. Yes, I know I should have taken action much earlier - but I didn't. And if they had accepted my payment over the phone today there wouldn't be a problem.
I sincerely hope there isn't a problem but I'm posting this so that others involved with this company and who have a similar finance agreement can take heed.