Plaudit for Comserve & Iiyama

  csqwared 22:05 26 May 2006
Locked

Hi

Just for a change here is a "well done" story.

15 months ago I purchased an Iiyama 19" Prolite monitor from CCL. During the last week or two, on occasion the screen would take on a distinctly pnk hue which was remedied by resetting the colour temperature. Out of curiosity I e-mailed Iiyama for suggestions/advice on how to cure it. The following day I received a phone call from Iiyama suggesting I contact Comserve as they now dealt with this particular model. I sent an e-mail to Comserve the same day, received a reply the following morning with an RMA number, and advising me a new one had been despatched and would be with me the folloing day - which it was!!

That'swhat i call service.

  rdave13 00:36 27 May 2006

Nice to hear praise for a change.

  rmcqua 19:12 27 May 2006

That is good to hear. Iiyama have long had a reputation for excellent product quality. Nice to see that it extends to customer support, too.

  Hertz Van Rentyl 21:53 27 May 2006

Had 2 replacements from Iiyama without quibble, second was a brand new monitor,not the usual retread. They are very good and fairly rapid as well.

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