In order to refund a cancelled order they have emailed me (looks genuine) and asked for all of my bank account details (including swift/iban info). Is this normal? Why can't they just credit back the card I used (Mastercard)? I emailed them asking to refund the card and yet they insist on emailing my bank details. Should I do it? TIA? James
Ummm: I cannot see any reason whatsoever they would need bank details; the Mastercard number, (which they must already have from your purchase details), would be sufficient. I have never known a refund being given to other than to the source it originated from.
This phone number is on their web site if you wish to speak to them. National rate charges.
If you send someone a cheque they will have your bank's name, the sort code, your name, and your bank account number. There's absolutely nothing dangerous about supplying that information to anyone - it certainly doesn't compromise your account in any way, and there's no way someone could obtain either details of your bank balance or access to your funds by having the information.
Having said that, there's no reason why it should be necessary if you paid by credit card - the amount can be paid back to the card account.
The point I was making is that - contrary to what some people seem to think - there's no danger inherent in providing someone with your bank account details. It's a harmless request, albeit an unnecessary one in this context.