Tried phoning them on the 0870 national number. First time I got through the said "I haven't got access to a computer" the second time I called the guys accent was foreign and could hardly understand him.
I asked could I be put through to the store in question, he said something that included the word "No" and "we are sheffield". I doubt this man has ever set foot in sheffield!
Off to a great start, only had the machine a week!