I lost count of how many times I called to get it sorted, only in return to receive nasty emails from Tom Muir himself. Tom you can deny this if you want but ive saved the emails and if anyone want to see them I can forward them on to you to see.
The I get an email out of the blue saying I had to pay an extra £30!!!! I phone them up to ask why, the girl doesn't even know herself on the other end of the phone, which is quickly passed on to Tom who gives my alot of technical jargon about this being a better motherboard and the one I ordered not being in stock. I give in and pay an extra £30 cause I just dont care at this stage, I just want my pc.
I cant describe the pressure this put my family under as I needed the pc to work from home and had to work at a colleagues house, missing out in time with my family, and loss of earnings from taking days off work from phantom deliveries. Tom eventually guaranteed me it would be there by next Friday.
it didn't arrive.
It eventually arrived the following Monday (6 weeks after payment)
But that's not the end of the story.....
When I opened the pc, the graphics card did not fit the case supplied as it was too big so someone at there company screwed it in at the front and as it didn't fit the slot it was severely bent at the front. There was a dent at the front of the case and oh yeah... the memory was unplugged and lying stuck at the bottom of the motherboard.
Might I just add part of the delay was testing the pc was working!?
things got worse when everything was plugged in as I constantly got blue screens of death and had to do a windows repair everytime the pc was restarted (I still do)
Oh and before I move on the speakers I ordered with the pc took another 1 and a half weeks to deliver, with four phone calls to their company and them having to re-order them to send out.
I have since spent a further £60 pounds on a new case that would house the graphics card, and a further £60 on pc repair companies tyring to get the pc to work properly. The final conclusion was that the motherboard was faulty from a pc expert I called round to diagnose the problem (laughable considering I payed extra for the board in the first place)
I asked Tom to send me out a new motherboard, he refused and said I have to send the faulty one back first. I tried to explain since his company had put me under some much hassle and the fact I have to work continuously from home I would appreciate him sending me out a new motherboard and having it installed straight away, then sending back the faulty one. I couldn't afford to be without a pc again for weeks on end again, and to be honest my wife probably would of divorced me if we as a family had to go through that again!
Tom said no and was unwilling to help me out and im unwilling to trust him or his company to keep their promise as I found them unreliable.
The final conclusion
I now have to fork out a further 140 pounds for a new motherboard and untill then im left with a faulty pc. for £1200 (plus a cheeky additional £30) I received a malfunctioning pc, a dented case, and bent graphics card, not properly tested or set up and a useless case that couldnt house all the componentsand utterly awful and unreliable delivery time. Ive now spent (inc £130 for a new motherboard) an additional £150 to get it all sorted.
I could of paid that extra cash and went to a company like overclockers or scan which are really good. But instead I got a cheap deal at a very high price
Tom you can reply to this and deny as much as you want, I have the emails and receipts for everyone that wants to know more and you can post under your alias as 'Gandalf' if you so wish but I have only told MY experience for others to be made aware of.
I will never ever buy anything from this company again and will buy from other companies in the future. I have learned from my mistakes and only wish I did more research and read other threads about this company before I spent all this money