PCA Subscription woes

  iscanut 16:10 29 Aug 2007

Changed to the DVD Cover version in June and was Direct Debited £29.99. Have been sent CD version for last 3 issues. Sent CD Mailing Cover sheet and letter to PCA Subs on 16th July and again on 20th August. No response at all, not even the courtesy of a reply. Does the Subscription manager read this forum. If so, I am cancelling the DD and will write to ask for a refund unless something is done soon.

  tom_d 16:25 29 Aug 2007

Thank you for your email. I am sorry to hear of the problems you have experienced in upgrading your subscription to the DVD version of PC Advisor. Of course I will arrange for the DVDs that you have been missed to be sent out to you as a matter of priority. If you send me a private response with your contact details, I will ensure they are dispatched.

Could you please let me know where you sent your request to so that I can investigate the lack of response further.

Kind regards

Subscriptions Manager

  iscanut 16:33 29 Aug 2007

Email on the way to you, thanks.

  oresome 16:44 29 Aug 2007

"Does the Subscription manager read this forum."

About once every 15 minutes by the look of it!

  Forum Editor 18:34 29 Aug 2007

I always know that I can rely on Tom to provide a speedy and efficient solution to anything I raise with him. Tom has sorted out many such problems - he's on the ball,and I'm grateful for his presence here, he makes my life that much easier.

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