We had some detail through from Which today wich provided the actual evidence for their claims. Pc World has around 150 Stores and on average caries out 5000 or so repairs a week. Which Magazine provided only 14 potential repairs to test our services. Now I agree totally that the service which occured on some of these was very poor but is 14 enough to get a true reflection of the company. My Clinic has carried out 9 repairs this week and no customer was charged more than £69.99 plus parts. If its a re-master the customer is contacted for consent first and we charge £29.99 instead of the usual £70. PS Brigadier PC World scrapped commision over a year ago, the staff get extra money if we Hit our targets and our customer satisfaction surveys are over a certain amount. Fair enough I feel? Oh and by the way no fix no fee how many independents offer this?
You really have no concept of the mechanics of selling have you? It is a disgrace that a shop tries to make money from customers...they ought to be flogged publically. I think customers should treat a shop like a meeting place where all can stand around and chat. Commission...that is a terrible thing in business, fancy encouraging staff to sell things in a shop and giving them extra money for it. You have not owned a business have you?