I'm hoping you can help. To cut a very long story short, PC World have played true to form & after sending a faulty laptop to them twice for repair, both times it's been returned with more damage than it left with. They've offered to repair the damage they've done (without the slightest hint of an apology might I add!) but I've had enough & now want a refund.
Who do I need to write to at DSGi head office to complain? I have the address & previous posts suggest that Jon Naylor, the Customer Experience Director is the very man but it looks like he's moved on to another role & I'm not even sure if the position exists anymore.
'i take it you haven't read most of the forums about pc world, that many people have problems with them'..nothing like the Brits to lend a sense of proportion to events. PC World have many, many thousands of satisfied customers. You only hear about a tiny minority who have had problems. Let's keep the perspective in play chaps.