Am I the only one to be annoyed that if I want to shop at a PC World store that I have to go to the internet first and reserve the goods to get the discount. It is not that I have to pay for them on the internet and I can still reject them in the store when I arrive. It just seems more work for me and them to get the cheaper price.
A neighbour wanted a new mouse and as I was passing PC World I was asked to pick it up , It annoyed me to have to go home first to get discount, if I could have got it some ware else for the price I would.
I shop there often - it's an ideal way of seeing items in the flesh, so to speak, and taking them home with me there and then. I've used my local PCWorld store for years, and so far I haven't had a single bad experience.
Boots - the [email protected] annoys me too (as a PCW empolyee) however, I can see the logic in preserving the best prices for those that are prepared to work for them and shop around!
However - it is possible for us to match our own website, and at a store level we can also perform a collect at store reservation (to save our selves discounting).
Next time you're in your local store, if you'd like to seem real clever, ask them to reserve somethign at the online price for you - they'll say they can't do it (as we're not technically meant to) but actually, when you get to the point on the website where it tells you that you can't reserve in your location) you can change the "-1" to a "+1" and it'll let you reserve the stock.
As for the colleague telling you to wait... which store was this in?
This should be a thing of the past now - PCW has finally reintroduced full customer service training (which it hasn't had for about 3 or 4 years now, I was one of the last to go on the courses when I started!)
The two members of staff I spoke to told me they have been stopped accessing the internet as it took to much time. It is a shame I do like to impuse buy but I always have to return home to book on the net.