I now have my new PC from these guys, and it seems really good. I got a fast and capable machine for a good price.
It must be frustating only to see bad posts about your company, and not hear from the satisfied ones. So I'm happy to report I'm currently a satisfied PC Option customer.
Good range of options - lots of choice of different RAM set ups, mobos, even cases.
Competitive price - I looked at a lot of options, and these guys were the cheapest I could find by a fair margin.
Good pre-sales support - The online messaging system worked okay (I had to reconnect a couple of times) and I got great advice about the merits of different chips, mobos and so on.
Terrible communication - I was told several times when I could expect my PC to arrive, only to later be told not to expect it for another few days. All these times were after I contacted them.
Delayed order - This happens to every company, I'm not about to criticise them based on this. If you see threads in March and April all saying they've had delays, it might be a problem, but one busy January shouldn't be held against them.
So yeah, one Email to say "We're really busy, and a couple of guys down, your order will likely take us a couple of weeks to get to. We're really sorry, and we'll let you know when to expect delivery" and they would have been great.