Under the Sale of Goods Act 1979 consumers have a 'reasonable' time to inspect goods for faults after delivery during which they can reject them and claim a refund.
So my legal rights are clear, but difficult and frustratingly slow to enforce.
Luckily i paid on a credit card, so under section 75 of the consumer credit act 1974, my credit card provider has joint liability for any problems with the goods, so I have two parties to sue in the county court!
If you have problems in communicating with the company, then try PCPro magazine for help and advice.
Regarding the Windows back-up disk, was there one going to be provided in the original sale. Some companies provide free or at a cost others do not. It could have been a case, that it is on the hard-drive for you to download, once you are up and running!.
Failing that, you have consumer law and possibly your credit card company who may help.
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