I am trying to avoid receiving anything with parcel Farce, they never leave a card to say they tried to deliver a parcel, the last time I got a parcel from ebay where the seller was using parcelforce, it looked like they played football with the box, the hole in it was so big that you could see what was inside, and one of the item was broken.
They definitively are a pain, at least in my area.
I had problems with a delivery from Comet (they were using PF). Saturday delivery? forget it, they'll try to deliver any day but a saturday, got my item on a monday, one month late.
Every time I have to deal with PF, I know problems will occur.
I hate them with a passion.
You can call ParcelForce Managing Director's Office on 01908 687000 (swithboard, ask to be transfered to PF Managing Director's Office) if you still have some difficulties getting your goods, they will look into it.