30/03/2006 -Ordered Computer System from Panrix by phone
Verbally told “14 working days for delivery”
Credit Card Charged
Eta - 20/04/2006
Invoice Received next day
19/04/2006-Emailed to [email protected] asking for delivery confirmation
19/04/2006-Email reply received from Panrix advising I should expect the PC on the “week starting 23rd”
04/05/2006-Email to Panrix – Highlighting the delay in delivery, asking to be given alternative options if they were waiting for absent parts, etc etc, but again asking for a confirmed delivery date.
04/05/2006-Email reply received from Panrix confirming that the PC would be despatched on Friday 12th May to arrive Saturday 13th May.
12/05/2006am-Phone call to Panrix asking if PC was to be despatched as promised.
Was told they were doing everything possible to dispatch PC by close of business
12/05/2006-5.25 pm-Phone call to Panrix, and was told the PC would not go out as promised (big surprise). Panrix committed to despatching the PC on the following Monday 15th May.
12/05/2006 -I e-mailed Panrix a summary of the conversation detailing my expectations that the PC should be despatched on Monday 15th May
15/05/2006-Rang Panrix, was told that the PC would not be despatched until later in the week and was offered a further delivery date of Friday 19th May.
Patience exhausted. At that point I Verbally informed Panrix that I was cancelling the order and that they were to refund my card, they were to contact me when they had done so.
In that conversation Panrix said they would refund my card by the end of the week (Today).
I followed verbal cancellation with written cancellations by email, fax, and letter all requesting refund and notification of refund.
No reply received to the above so I sent and Email to Panrix asking again that they refund my card and notify me.
As of the time of writing I have received no communication back from Panrix concerning the refund of this transaction. So contacted the bank to dispute the credit card transaction.
So now I wait for my bank to sort this out and I can then make another attempt to replace my very sad old noisy slow existing PC.