I have been on Orange broadband for ages and since August only get up to .87mbps download speed, this can drop so low that the livebox disconnects. Before this I got up to 3.5mbps download on a service which offers up to 8mbps. I have called the so called techies at Orange and been escalated 3 times, also speaking directly to Eric (a possible manager) who has assured me that the connection would be sorted out and they would call me. This was 2 weeks ago and still no improvement.
1. Over 10 calls to Orange 2. No calls back 3. No improvement in speed 4. I know the line has been restricted to 1mbps
Have you done a broadband speed test? Is it possible that your line has suffered degradation recently? Are you bound into a contract? If not ask for your mac code and choose another broadband provider.
sorry to inform you that I have been there, done that, and no telephone call or email response from orange at all. Perhaps you can check the emails at your end.
Perhaps you can email me direct with your own number and I will call you. My last call (of several) to orange served only to be placed in a queue for over 20 mins and then having to expalin all the problems again to an inept technical lady who passed me onto her manager. Ther manager I was passed onto was not in fact a manager, just another person with limited skills in solving a problem. This may all sound like a moan but I am paying good money for a weak service where i used to get 3.5-4mbps now only struggles with .23 - .75 mbps. This due to Orange limiting the line to 1mbps and BT telling me it should get more.