Not had a laptop from Evesham but purchased a PC about 15 months ago.
A minor fault appeared on my PC after a month.
The after sales service seemed to be second to none. The phone lines are local call rate and the longest it took to be answered was 10 minutes on a Saturday morning.
An engineer arrived at my house within two days of asking and replaced various items, curing the fault.
Its always annoying when a purchase is faulty and needs repair, but with a PC there are so many items that are bought in by the manufacturer so it is not always right to blame the PC manufacurer who basically puts a lot of items together in a case.
Its how the manufacturer deals with faulty items.
Evesham proved to be fast and reliable and no costly premium rate phone lines.
Hope this helps