Hmmm, did the biz and was told 5 working days to migrate from 512k to 2mb.
Checked progress today and was told I'm scheduled to be connected on the 26th May. Now, by my reckoning thats 14 working days and not 5. I was told that the uptake demand was so high that they were "struggling to cope".
I've agreed to stay with them, but.......I hope it's not a portent for the future.
My 512k connection vanished on Tuesday the 17th. On enquiring with Onetel the response was "you are being moved to 2mb today, all should work by 8:30 pm"
9:00 pm no connection.
18th 9:00 no connection. "Everything looks OK at our end" they say.
18th 8:30 pm no connection. No answer on Helpline.
19th 8:00 am no connection. "We'll pass it to the Test Team"
19th 8.00 pm no connection. "We'll put you back to 56k"
20th 8:00 am no connection (no 56k either) "We've sorted it, BT put you on the wrong Domain???"
20th 8:00 pm no connection. Enter Calum "Ah, you've been put on the wrong Domain by BT, be a couple of days to put it right. In the meantime, use this special Usercode and Password, and you should be OK until your's is configured correctly"
20th 8:02 pm CONNECTED Thanks Calum, you have saved the day (and my contract with Onetel)
OK, not all Onetel's fault, but, at last, a human who knows what he's talking about on a Helpline and does actually help.
I don't know if the Broadband companies read this type of Forum, but if they do, ring Calum at Onetel and learn his idea of what a Helpline should do.
ps There is a letter in the post to Calum's boss regarding Calum and his help and honesty. I don't supose you will read this, Calum, but my thanks. Job well done.