My contract is due to expire today but I've not heard from them about a renewal. Do they automatically keep you on the same contract for another year or put you on a standard contract? I'm currently on a low user contract which I want to extend. And do they normally roll over any credit (£) to the new contract?
Does anyone know of an 0800 number I can get them on - their website only lists 0845 numbers which are expensive on the mobile.
4445 is a free number if you're calling from an o2 phone. They agreed to carry over my £84 credit, triple my free mins and text allowance to 75 and 125, discount the £25 monthly charge to £15, add another £100 credit to give £184, but no handset replacement. This means if I stay within my allowance each month I don't have to pay anything for the next year. Without the carried over credit though, it would have worked out at 8.9p per minute which is quite expensive.
I've found the service to be generally very good from the o2 call centre.