NTL - Good Customer Service

  Andybear 18:27 29 Apr 2004

I'm on NTL 600K broadband and for the last few weeks have been having problems with a very intermittent service. I rang them a few times and was told that there were problems in my area and that they would be sorted out soon. After about three weeks I was so fed up I wrote them a rather strongly worded letter of complaint. A very helpful, knowledgeable lady rang me today and explained that there was major upgrading work being done in my area, which should be completed by next week. Because this has caused me so many problems she said that I would be credited for one month internet access, ie £24.99. So thanks and well done NTL.

  joseph k. 19:20 29 Apr 2004

When pushed they are excellent, but I'm afraid that the 'mice' of the world may lose out at times. I'm on 150k after about 18 months on dial up - what a great improvement, plenty for a non-gamer like myself.

  zincy 16:01 30 Apr 2004

yes i agree, NTL has great customer service!
recently got NTL braodband (150k), the engineer installed it and came back a few hours later to see how things was going!!
great service

  g0nvs 14:05 01 May 2004

And it gets even better,
Telewest and NTL crank up the speed
by Guy Dixon
Prices stay the same

Telewest will this month crank up its top of the range broadband service from 2Mpbs to 3Mbps, ensuring the cable company retains its top speed ISP crown.
What’s more, the company has vowed to make the necessary upgrade to its network, without increasing the cost to customers.

According to the company its 3Mbps service will primarily appeal to gamers and households that need to share their broadband connection.

The move comes as part of a 50 percent speed hike across two of the companies other broadband offerings: users of the 512kbps service are being upgraded to 750kpbs, while 1Mbps customers are now officially 1.5Mbps customers.

These will cost £25, £35 and £50 per month respectively. This means 450,000 broadband-connected customers should benefit, according to the company. And all without paying an extra penny.

Low-end Telewest broadband (256Kb) customers, however, won't see any benefit as for them the speed remains the same.

The UK’s only other cable operator and long term future spouse – NTL - has responded to Telewest’s move by playing copycat.

NTL is raising its 150kbps service to 300Kbps for £17.99; the 600kbs service hits 770kbs for £24.99 and NTL's 1Mb service now offers 1.5Mbps for £37.99.

Ramped-up services will be rolled out across the network in the coming weeks.

The company has also disclosed plans to improve the company's email and newsgroup services. This means the company claims it will be offering a "state-of-the-art" email platform and "one of the largest" newsgroup platforms in Europe.

The company also released details of upcoming improvements to its Broadband Plus service. Subscribers to this £3.99-a-month option will benefit from a new channel - MTV Live and digital photo services from PhotoBox.

  GaT7 00:50 02 May 2004

Thanks for letting us know, Andybear. Most people tend to post on Forums when the service/goods are poor, so it's always nice to hear good things about companies from their satisfied customers.

  Andybear 10:42 02 May 2004

I have their digital TV service and for about a a week or so the set top box has been playing up. When I spoke to them on Thursday I mentioned it to them. They said they would get an engineer out to look at it. I mentioned that I work full time and, if possible, would like a Saturday call out. A couple of hours later I got a call back, stating that an engineer would come out this Saturday afternoon (ie, yesterday). He came out and duly sorted it. The reason for it is because the service was recently upgraded but the set top box still had the old settings. He said he's sorted out quite a few of them lately. So if anyone has NTL Digital and their set top box has recently started playing up, that's probably why.

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