What I get from them is this: 3p 2p 1p telephone call charges (NTL haven't cabled my area so I have to use BT and pay them a line rental) I pay a monthly charge for my internet connection (dial up) and get £15 worth of free voice phone calls per month. I pay no call charges for the internet connection.
I find this service so good that I advised my friend from across the road to use it. When he phoned NTL they told him that the service is not available. I phoned them after that and after some discussion I was told that the service is open to new customers. he phoned again to organise it but was told again that the service is not available.