NTL come through with flying colours

  obbit 11:28 03 Nov 2003
Locked

after complaining over the phone and with the old fashioned letter in the post, NTL have won my support and praise once more.

for three weeks i suffered from poor B/B connections and error messages. the problems have been fixed, basically it was DNS server fault.

spoke this morning with a very nice man who informed me i will receive some compensation.

it takes a while but they do the business.

  Muzziad 13:03 03 Nov 2003

I too suffered intermittent connection problems over the last 3 or so weeks. I contacted them on 25/10, an engineer was booked for a time convenient to me (even down to a specific time with a call from the engineer 15 minutes prior to make sure i was at home). He arrived at exactly the pre-arranged time and was helpful and knowledgeable.

Couldn't fault the service. It does seem that they take customer satisfaction/service very seriously when it comes to their BB customers.

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