My NTL Broadband has just gone down. I tried the Internet Helpdesk and guess what? It closes at 8pm. So it looks like a company providing a 24 hour service doesn't have a 24 hour help line. I have now gone back to my dialup "backup" system so I can't stay long as it costs a bomb. Has anyone else had the same problem?
Thanks. I tried ntlhome and found a fone number that was valid up to Midnight. I spoke to someone there but I got "sorry can't help you tonight, try again tomorrow" Not a good result, but maybe I can get it sorted tomorrow. Perhaps he just wanted to go home?
.. and best to also shut down your PC, re-starting once your NTL Broadband link is established via set-top box/modem.
My link has gone down intermittently ever since I sgned up. It has since been discovered to be a loose connection at my streets cabinet ~ the plug fell out the second the engineer opened the cabinet door!! He replugged in last week so we shall see if that fixes it. If this has happened to you more than once, suggest it to the visiting NTL engineer.
I recomend you follow the steps outlined by jazzypop. I have had B/B for 18mnths and have had very few problems. I certainly would not want to go back to dial up. I thought that NTL had an automated phone line to tell us of any outages. I can't imagine this goes off line at midnight, but I could be wrong. Keith
Thanks everyone. I have finally convinced NTL that there is a problem, after being shunted back and forth between the faults helpdesk and the broadband helpdesk. They are sending an engineer sometime this afternoon. between 12 and 4. I did try everything that was suggested but no go. Thanks for the help. ticked.