Novatech DVD Writer

  Spark6 11:57 27 Apr 2009

Last month I purchased an ISYS EX E7400 computer from Novatech. I naturally used the CD-ROM drive to install the Windows XP Pro and the necessary drivers supplied with the machine and assumed the drive would not only write DVD's but would also play them.

Yesterday, for the first time, I tried to use the player and found it would not play a DVD. Apparently a compatible DVD decoder is not installed.

Today I contacted Novatech via their 'Live Chat' facility and was informed "Windows on its own does not have the ability to playback a DVD film. For DVD playback you must install a third party decoder like powerdvd or vlc player".

When I pointed out to the technician that the necessary software had been supplied with players I had previously purchased from other suppliers I was informed that it is third party software that is not supplied with the PC.

Has anyone else had this sort of problem?

  dagnammit 12:10 27 Apr 2009

Just install one of many free apps... no big deal.

  Spark6 15:18 27 Apr 2009

Are you able to recommend a decent reliable one?

  InTheCity 15:24 27 Apr 2009

klite codec pack will enable most file types to be played via wmp,also has media player classic bundled with it which is aso very good.
click here

  Spark6 15:35 27 Apr 2009

Looks good, I'll give it a try, many thanks.

  Spark6 16:00 27 Apr 2009

Works a treat, thanks again.

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