I ordered and paid extra for Works Suite 2006 to be included with my Dell XPS PC. The order acknowledgment includes this and adds the component parts (Works, Word, Money, Encarta, Streets & Trips).
They actually supplied Works Plus 2008 which does not include Money, Encarta, Streets & Trips. They now say that this is the current version and they cannot supply Works Suite 2006 as ordered and confirmed. I reckon they should supply me with either Works Suite 2006 as confirmed or the missing software individually - Money, Encarta, Streets & Trips. Am I being unreasonable?
Thanks to all who told me to keep after Dell. I did and they have now agreed a refund on the Works Suite 2006 upgrade they did not supply. In the circumstances this seems fair enough. Where they went wrong was to accept my order in the first place when the software was no longer available.
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