We did a physical restore back in November and it worked better but not great. Since Christmas it has returned to this state and we returned it to COMET, explaining the problem.
They sent us away and asked us to call the helpline, who suggested trying another windows reinstall?? We did this but the unit crashed at 17% rebuild. Another call to report this and we were advised we needed to purchase a recovery DVD (windows I presume) at £30< I nearly hit the roof