I purchased a TV card directly from Nebula Electronics back in June 2007. On arrival I found that the item was faulty as it would not search for channels. I tried it out on several PC's and a friends PC and his aerial setup and still no channel search. I used Nebula's support page and sent out three emails through their technical email contact and heard nothing. A couple months later I then sent out two letters to their head office about my complaint and still no responce. I then waited till December and finally took the step of sending a registered letter in the strongest terms about their after sales service, the lack of responce to my email and letters and still no responce. I am deeply suspicious of Nebula as well as they only supply an email support address and a postal address and there is NO contact phone number. I have been very patient and I feel I have been ripped off. Can anyone offer some advice or has had similar experiences from this company.
That was a big mistake. You waited far too long, and unless you have proof of delivery of your letters you may have to chalk this up to experience. I doubt that the phrase 'ripped off' applies here, the card was most likely faulty.
Send a special delivery letter to the company addressed to the Sales Director. Special delivery is guaranteed to be delivered before midday on the next working day, and must be signed for.
Many thanks for all your advice. I accept I have left it a bit long as I originally gave up hope but it was due to some advice given by a friend to still persue it as you can't pay someone £74 and forget it. Fortunately, as suggested, my last letter was Special Delivery and I still hold the receipt back on the 12 of December. Do you think I should still continue this? Would notifying my credit card company do any good bearing the circumstances?
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