Delivered on 12th March when stated to be Delivered on the 17th March. Hmm. Seems the company's left hand doesn't know what the right hand is doing. Will be a company I'll stay well away from. Thanks Bapou for the warning.
He has a point FE, the website and the human didn't have an accurate time scale for delivery.
I'd have had to arrange a day at home to wait for delivery on the 17th which would have messed up my working week. And then only for them to send it on the 12th which I'd have probably missed I'm glad Bapou was both pleasantly surprised and happy but I wouldn't have been.
There are no such things as 'Good Luck' & 'Bad Luck' that people seem to have throughout their lives. There are however 'Negative' & 'Positive' people. Some people will see the bad side of anything & others will see the good side of a situationm. This thread is a perfect example of that.
Bapou I hope you are happy with your monitor, thanks for sharing a good outcome.
..although the delivery time was fantastic, the customer service was appalling. I have found many other companies who are far more accurate (often to the exact day)with their delivery estimates - those are the ones I will continue to use.
I'm not sure that's true - I had to wait 3 mths for a new Mini as the factory was inundated with orders. I accepted that and made plans for that period. Car was delivered to me on the exact day promised. Quite happy. On the other hand, having arranged time off work to receive a delivery from XXXX, was miffed to come home a week earlier to find a delivery had been attempted and I had to drive miles to collect it. This sort of planning is not rocket science and a company as big as Dell should be able to get it right. However,as FE you no doubt know more than us mere mortals, so I shall 'nitpick' no longer!
I'm also pleased that Bapou was more than happy with the delivery service. It does make a change that something was delivered earlier than promised. Unfortunately for me I have to arrange a day off work a fortnight in advance. So I would have missed the delivery. Possibly it would have been better if the company had sent an email to ask if it was convenient to deliver earlier than the date agreed on.