If everyone refused to buy from retialers that had bad press there would be no purchases made at all. The 'complaints' you read on here are a tiny. tiny percentage of overall sales. PCW sell hundreds of thousands of items per week and they will get more complaints. When someone complains you only hear THEIR side of the story and the customer is not always right. Apart from yourself, there is rarely any incentive to write about purchases that went smoothly therefore the complaints seem to outweigh them. All smoke and mirrors if you ask me.