Mouse2House

  Josie2805 10:47 14 Mar 2009
Locked

Has anyone ever used this company? I ordered a toner cartridge on 02 Feb and they later informed me it was out of stock. Email received end of February saying it was expected back in 09 March & would be dispatched. There is still no sign of my toner, which is showing as in stock on their website, but what is starting to worry me is I can't get through on the supplied phone number.
Would be very grateful for any feedback on the company. Thanks

  user8 11:11 14 Mar 2009

Contact Us
Mouse2House.co.uk
3, Hardwick Court
Peterborough
Cambs
PE3 9PW

This address is for deliveries only and is not a retail outlet

Tel: 0845 257 2088 (Local Rate)

Mon - Fri 9am to 5pm

Fax: 0845 257 2099 (Local Rate)

Vat Reg No: 911 0210 01

Email Contacts

Sales: [email protected]

Customer Care: [email protected]

  user8 11:12 14 Mar 2009

If you paid by credit card contact your Bank who may be able to help you recover the money.

  Josie2805 20:04 14 Mar 2009

Thanks, I've already emailed them earlier today & will again try to contact by telephone on Monday. That's the number I've been ringing user8. Hopefully it'll come right. This is the 1st time I've ordered from them & I'm sorry to say it'll be the last.

  Forum Editor 23:16 14 Mar 2009

is a house in a quiet residential cul de sac. The business is obviously being run from somebody's home.

That isn't in itself a cause for concern, but it does sometimes mean that communication can be a problem - there may be only one person involved.

  Josie2805 23:21 14 Mar 2009

Thanks FE, hopefully I'll get either my toner cartridge or a refund. I'll not tick as resolved just yet as I think it would be fairer to give it another wee while to see if I can get it sorted & then update the thread accordingly.

  Josie2805 23:45 19 Mar 2009

Just to close thread, got no reply to my email however the toner cartridge arrived yesterday.

This thread is now locked and can not be replied to.

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