Mio / Eatay.com woes

  QinesiQ 17:25 18 May 2007

On 30 April I bought a Mio P350 from eatay.com.
When it didn’t arrive on the expected day I phoned up and was told it had gone astray. They sent another which arrived the next day.
I found the unit froze, did not reset, buttons did not respond and eventually the unit would not power on at all.
I made several attempts to contact them by phone but they were always engaged. On one occasion I heard the receiver being picked up and put down again.
I contacted my credit card and alerted them. They began investigations.
I went to Mio’s website. I could not find any numbers to call except for a premium rate (35ppm technical support). I sent Mio an email to say that I was having problems with the unit and the retailer – they virtually told me tough!
I went online looking for other phone numbers for Eatay and found that they are also known as Rankhour.com and C&A Electronics.
I called another number and this time I was able to get through. I told the representative about my problems. He was reluctant to do anything but I eventually persuaded him to allow me to return the unit which I did so by RM Special. They should have received it the next working day. I enclosed a polite covering letter explaining problems and that the unit was not of SQ or FFP.
I have heard nothing from them since so I phoned the same number and I was told that someone would contact me. The Rep then discontinued the call. He did not know who I was nor take any details.

The upside to this story is that my credit card cannot find any payment to Eatay from my account. I was very surprised since I don’t know how it is that they sent the item out without taking payment. Anyway, in view of the faulty unit and my concerns over trying to contact the retailer I have probably been very ‘lucky’ to be just £7-odd pounds down for the return.

I now don’t think I fancy a Mio considering that they are so difficult to contact.
I’ve since found out that the unit frequently ships faulty click here

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