I emailed TARGUS yesterday to try and locate a retailer who could sell me a new set of tips for my Universal Power Adapter. I use it with my Dell Inspiron. I'd lost the set of tips which I got with the UPA some time ago.
The response from TARGUS was a quick email asking for my address so that they could send me a new tip, with their compliments, to use with the DELL.
Mightnt seem like much to most folks - but sure made me feel good. I just love it when the old fashioned human touch pops up like that.
Targus is relatively unknown here in the UK but a very big firm in Germany. I am glad to hear of the good service. Lidl often sell their products and given the lack of personal touch by Lidl, the manufacturer's quick response is very reassuring.
I tried to purchase a Nokia 3410 "For Spare Sim Card I Have" for the original price advertised as £4.99 instead of the sales price of £55.15. I received a rather impolite e-mail informing me that the original price should have been £89.99.
The manager at scancom said I could have the phone at cost price £??.??, but I pointed out it was more than I was willing to pay but would be greatful if the sender of the email was repremanded & an appology made. The appology came in the form of a "Reply to sender" email, I was insulted twice in the space of an hour.
I was given the phone for free, and no doubt the employee has taken lessons in diplomacy!!!!