The password query is surprising as we do not set up an account on the system, let alone a password. The account is generated during first boot up during what we refer to as OOBE or "Out Of Box Experience".
Our Mesh CD did not have SP1 on it at all, just the original release. There were several issues with integrating SP1 with an OEM pre-installation kit that only recently were resolved. By this time we were advised by Microsoft to hold fire as SP2 was due and there would be little point running off several thousand discs with SP1 on it.
As soon as we received the solution from Microsoft we did create our own Windows XP + SP1 installation CD and when it was needed we would duplicate it in-house and send it out. Unfortunately we do not have the facilities to put our blue cd face onto the CD's and so those were sent out looking as home burnt discs would. A similiar situation exists for those discs with the SATA drivers added.
The reason we do not have SP2 on discs yet is due to the problems experienced as most people have probably seen. Once comitted to a master and mass duplication, any problems unresolved will be included on every disc, so I hope people will understand why we have held back on this one.
The good news is that the major problems have been dealt with and we are now just waiting for the new XP + SP2 to come back from the duplicators.
We stopped supplying various drivers CDs with our systems sometime ago when certain manufacturers stopped supplying them to OEMs. At that time we started gathering the drivers required and placing them in a folder on the hard drive (C:\DRIVERS). This folder also contains the latest service pack. Many may not automatically know about this so we also changed the quick reference sheet that is supplied with the machine to include a very clear notice regarding backing up this directory to disc as soon as possible.
Regarding our opening hours unfortunately there are no plans to offer an out of hours telephone service for hardware support at this time, sorry.
I hope this information helps answer the questions you have posed. Regarding any outstanding issues, if you are able to do so, please email me the serial number of the system along with your screen name (PSF) and details of when we can call you/your friend. I will have an engineer contact you/your friend as soon as possible.