Meshe's version of on-site warranty is for you to phone them, then they tell you how to repair the P/C, if this doesn't work they then tell you it has to go back to them for 3 weeks. But what you have to do is demand a site visit, this sometimes works, sometimes not, depends who you speak to and the state of mind that person is in at that point in time. I had on-site for the first year and during that time the hard drive died, after I refused to send the P/C back to them or fit the hard drive myself, a site visit was arranged and the hard drive replaced, when the RTB warranty kicked in the floppy died, I said I would take it out and send the floppy drive back, this was refused and I was told the base unit would have to go back meaning a 3 week wait for a 10 minute job. But look on the bright side this is only 1 P/C out of 100. YOU might never need their warranty.