Thanks for this, I was just about to order a new laptop through Mesh for my Uni course which starts in October. I thought I'd do some research first and this is not the only poor customer experience Mesh seem to have.
Needless to say I'm not ordering from them now, they might be cheaper than other companies but I need quality and reliability not poor service.
I'd recommend you speak to either a solicitor or the trading standards, there must be something they can do to help. It seems beyond resonability to expect you to wait now over a month to get your lap top repaired and to have to suffer this appauling service.
I hope loads of others read this and leave Mesh well alone!!
Hope you get it resolved mate and thanks again for this post, you've saved me over £2000!!