Despite the masses of issues raised about Mesh on this forum, I was still impressed by the options and price - so took the plunge.
My tower was originally offered with delivery dates between 23rd & 27th Jan. I took the 27th as I knew I could take this day off and get it set-up.
Mesh called at 17:30 today to advise me it would be at least Mon or Tue next week due to delays with the graphics card. I had no other communications before this date. They must have known of parts delays and could have avoided an unecessary day off for myself.
I explained that I couldn't take a day off in the next week and out of goodwill could they send it the following Saturday with no extra postage charge. Unsurprisingly the answer was no.
I then called back to see if I could collect from the showroom next Saturday - I was told they could not do Saturday collections.
So we're off to a bad start already. Hopefully the PC will be more reliable.
Although the FE states there are differences between build to personal specification and off the shelf, we tend not to distinguish between them when it comes to a refund request.
Typically if you inform us you wish to cancel before 24 hours prior to despatch we can refund without a problem. If it's after despatch it is subject to the Distance Selling Regulation which effectively means you get a full refund minus a carriage charge.
If you want to go for a refund, and have not already spoken to a member of our staff, please email me your order number and screen name (pc_sausage) to [email protected]
As long as the goods haven't been despatched I should be able to prevent they going if that's what is required. Deadline for preventing a despatch due today would be 4pm.
Obviously util I get your details I can't tell what the current status of your order is.