As a lurkeron these forums I've always thought that dreadful support stories were inevitable from high volume companies. Over the past few days I've experienced really good and really really frustrating from MESH.
My MESH 2 1/2 yr old MESH MATRIX ECLIPSE failed to start one morning last week. It was within the 3 year b2b warrenty so I called customer support. I was answered straight away and was speaking to a technician within five minutes. He diagnosed a dead motherboard and said he'd send out a returns label. This arrived at the weekend. I was very impressed and told some people so.
Today I've been playing call centre tag all day trying to find a way to contact the collections department for a two minute phone call to arrange pick up. For more than two hours now I've had a cheery message on speaker phone telling me that 'My call is important to us and I will be answered by the next available operator.' Any suggestions as to how to get though would be greatly appreciated.