Logitech and Dell

  deke 23:41 19 May 2004
Locked

Bought a dell from their factory outlet site, all went well and pc was delivered and working with no problems.
The dell came with a Logitech pocket digital camera as part of the deal, The camera worked ok for a couple of weeks then developed a fault, I e mailed dell and Logitech on the same day may 14 .
Logitech mailed me back the next day with instruction to perform a hardware reset, unfortunately this did not work.
I was advised to contact dell ,I e mailed Logitech to tell them that I had already done this twice and had no reply.

Email from Logitech today informing me to send end of usb cable to an address in Switzerland and on receipt they will dispatch an upgraded camera to me and they will bear all costs.

Now that’s what I call customer service!!

A big thanks to Logitech

Oh by the way dell actually answered my email today, not bad five days to answer an e mail !!


deke

  deke 14:41 20 May 2004

still no proper reply from dell!!

  deke 14:51 20 May 2004

Dell have replied the mail must have been stuck at the server .

Good on ya dell , You have restored my faith in ya

:)

  accord 20:52 20 May 2004

amazing that Dell said that the email must have been stuck on their server when they have a server ad campaign on tv at the moment.

  deke 09:03 25 May 2004

New camera arrived by first post this morning, It is the updated model as promised by logitech,I am really impressed by the customer service at logitech.

"Fantastic"

:)

  spuds 10:08 25 May 2004

Found this same Logitech treatment with Kodak.Had a faulty Kodak camera, and they undertook everything, with included dealing with their European repair outlet.Every thing sent and returned within the week, with regular updates. I only wish that all customer service dealings were like this.

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