Bought a dell from their factory outlet site, all went well and pc was delivered and working with no problems. The dell came with a Logitech pocket digital camera as part of the deal, The camera worked ok for a couple of weeks then developed a fault, I e mailed dell and Logitech on the same day may 14 . Logitech mailed me back the next day with instruction to perform a hardware reset, unfortunately this did not work. I was advised to contact dell ,I e mailed Logitech to tell them that I had already done this twice and had no reply.
Email from Logitech today informing me to send end of usb cable to an address in Switzerland and on receipt they will dispatch an upgraded camera to me and they will bear all costs.
Now that’s what I call customer service!!
A big thanks to Logitech
Oh by the way dell actually answered my email today, not bad five days to answer an e mail !!
Found this same Logitech treatment with Kodak.Had a faulty Kodak camera, and they undertook everything, with included dealing with their European repair outlet.Every thing sent and returned within the week, with regular updates. I only wish that all customer service dealings were like this.
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