I am having this extra character part word problem which is still getting in the way of my typing.
Having purchased a device on line and signed up to the manufacturers full warranty scheme including on site visits- it seemed reasonable to to contact the manufacturer rather than the vendor when the item started to act up 8 months on.
The service call was prompt efficient, took details issued a job number, -then came the rub-
Please send us proof of purchase by Email/Fax/or Post.
That's where the trouble started, an online purchase all the documentation I had was the invoice print out.
So I scanned it and E-mailed it in - only to receive E-mail in return saying such items not acceptable because " they are editable"[Implying I guess that the item could be obtained by devious means and the 'invoice cooked up.']
I got onto the vendor and they said that is all there is -the print out
Back to manufacturer they insisted a proper receipt was all that was acceptable- And judging by the tone voice of the call centre guy -reading from a script- would not budge.
Back to vendor - who suggested that I send the maker my account details and asked them to contact them.
In end after much haggling with the manufacturer and a high rez scan of the print out they conceded to book in an onsite visit.
But what a performance.
So to sum up
If an Online sale generates only a downloaded document of proof of purchase, and the manufacturer/ Warranty Company will not accept
such item as legitimate proof what is the next move?
I have had in the past from some firms a formal invoice/receipt included in the packing or separately in the post - but not so in this case.