Contacted LG last Friday to notify them of a LG Studioworks monitor being faulty. Was told someone would come out and swap on Monday 29 Jan. No one turned up, called pm end of day and told someone would call me to make another date but no call called them again end of day and told had to wait another 48 hours still not been contacted.
Was also told different company Business Post in conjunction with CJ Electronics would be contacting me but not looking good.
Has anyone else got any promises or Warranty claims being dealt with by LG at present, would love to hear your storey.
Go banging on the door of the seller. LG are huge and won't worry about little old you. Heres the guff from the Sale of Goods Act; not your cintract is with the retailer. Irrespective of what a 'warranty' might say, the law makes it the retailers problem to help you out if the goods are faulty or not of satisfactory quality.
Implied into all contracts for the sale of goods whether the normal purchase from a retailer by the consumer or within commercial sales are the following terms:
That the seller has the right to sell the goods and that they are free from encumbrances or charges and that the buyer will enjoy quiet possession.
That the goods will correspond to their description.
That the goods will be of satisfactory quality
That where the buyer makes known the purpose of the purchase, that the goods will be fit for that purpose - or fit for the normal purpose.
That where goods are sold by sample, they will comply with that sample. All the above are classed as conditions and any breach of them, for example, in the sale of defective goods, would amount to a fundamental breach of contract and could entitle the purchaser to reject the goods and seek reimbursement of the purchase price or claim damages.