I bought a JVC DR-M10 dvd recorder approx. 2 years ago. I have no proof of purchase. I have been out of the country for the past year and although the recorder was playing up before I left I had no time to contact JVC. I have read on the internet that the problems I am experiencing are well known but when I rang JVC last week they told me there was nothing they could do as I had no proof of purchase. I paid over £200 for this machine and have had no use from it at all. Is there ANYTHING I can do? Thanks Beth
Brilliant! I didn't think of that...after trawling through all those bank statements too!
Anyway, it was Ebuyer and not Amazon. Now there's another snag..I have read Ebuyer's T&C's and their guarantee is for 1 year. I will have had it for 3 years in September so I don't know about returning it to them. I have read on numerous fora(?) (forums) that JVC would repair this well known fault out of guarantee times though so will now investigate that avenue. Although I have had the machine for this length of time it has had little use.
I deal a lot with JVC's Professional division, and they're generally very efficient. I don't know what their consumer division is like, but JVC Pro pride themselves on the quality of their merchandise and the fact that they keep spares for 7 years after a product has been discontinued...
Thank you alan14 for your help. At least I have proof of purchase now. I was thinking of packing the recorder up and sending it to JVC - I can't use it anyway so it's just sitting there. If I do this there might be a chance that JVC will repair it for me!
This thread is now locked and can not be replied to.