Just after Xmas i say a Laserjet 2200D (With duplex unit) on sale at £279. Promptly battered my credit card and brought it as the cheapest I could find it elswhere was nearly £100 more (Incl the internet).
now I know this printer has been superceded by the 2300 series but it still is far better than the HP LJ1200 that I have been using.
However, went into the same store tonight and lo, Same printer now £220 Incl VAT - £60 cheaper than 3 weeks ago.
Happened to see the manager there and mentioned this to him. "No probs, we have a 28 day price gaurantee - bring in your receipt and we will refund the difference".
Staples are not the cheapest for PC stuff in general, (£49.00 for a 25 pack of DVD+R) but after sales and customer servvice is fantastic.
and I know how you must have felt - there's nothing worse than that empty feeling you get when you realise that you might have spent money needlessly.
The manager acted as a good retailer should, and in doing so he's refunded £60 but gained an ambassador for his company - others will read what you've written, and some of them may decide to use Staples as a result.
Enjoy your printer, and thanks for sharing some good news with us.
I've praised Staples on numerous occasions in these forums for a variety of reasons including knowledgeable staff, excellent prices, a willingness to offer assistance either by personal visit or phone and no quibble exchange or return of (on one occasion) a faulty product.
It's good to see yet another example of customer care displayed by Staples, a company I rate on a par with Crucial and I can't offer higher praise than that.
when considering pc equipment. THefirst pc I bought form them was a laptop, and I managed to get a free bag for it out of them. Then in Januray I bought a pc from them. Excellent spec, and one of their '3 day only' offers. When they scanned it it came up incorrectly priced, so I saved myself £100. I found out 2 days later that they also discounted printers with pc sales. So I wentback with my reciept and they happily sold me a printer for £80 instead of £130.